Do You Want Better Support for Less Cost?
Most Support Contracts are based around a Service Level Agreement (SLA).
At its most basic, an SLA usually states an 'availability level' or 'up-time' expressed as a percentage for your system or software with an agreed expression of what constitutes a Priority 1 Fault, Priority 2 etc.
This method, whilst still widely in place today, does not always offer you the flexibility in options and certainly doesn't give you value-for-money as it's relatively expensive for the amount of support given.
As Standard, we proactively manage your systems and if we see any signs of degradation, we'll investigate and fix the issue before it becomes a service affecting problem.
And, we can do it for far less than your current provider. We'll even give you a FREE Support Review to see if you're paying too much.