Don't Be Fooled By Your Service Level Agreement
Just because you need a High Availability SLA for your business, doesn't mean paying through the nose.
Telecoms and Data Network infrastructures are extremely reliable and good SLAs are often achieved without any real effort on behalf of your supplier.
However, when things do go wrong, they can cause a huge disruption for your customers and business.
Lots of Businesses have Customer Affecting Outages yet remain within their SLA.
We can show you how to improve your availability whilst reducing your costs
A few of the features available in our Support suite:
- Proactive Support to find and fix issues before they become a service affecting problem.
- Dedicated Support Manager who understands your business, not just the system.
- If you need help with minor changes in line with business requirements, then you won't be charged.
- Complete ownership of a problem, whether it rests with us or a 3rd party, we'll manage the problem until resolved.
If you'd like Better Support Terms, we'd be happy to help.